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工作職責(zé)?Support Bayer China hotline and answer inbound calls of all Bayer products.Be responsible for handling product relevant inquiries, including special, complex or complaints issues, and following-up respectively according to the given guidance processes.Handle general inquiries, sales inquiries, complaints, marketing activities inquiries, and all other relevant inquiries.Document all calls or complaints issues in the Call Center system.Escalate cases on time according to the given guidance processes.Assist supervisors to improve hotline’s operation efficiency and capability.Build, maintain and enhance relationships with Bayer customers.支持拜耳中國熱線，接聽拜耳所有產(chǎn)品的來電；負(fù)責(zé)處理產(chǎn)品相關(guān)問詢，包含特殊問題、復(fù)雜問題或投訴問題，并按規(guī)定流程進(jìn)行跟進(jìn)；處理一般查詢、銷售查詢、投訴、營銷活動(dòng)查詢和所有其他相關(guān)查詢；在呼叫中心使用系統(tǒng)中記錄所有呼叫或投訴問題；根據(jù)相關(guān)流程要求按時(shí)升級(jí)case；協(xié)助主管提高熱線運(yùn)營效率和能力；建立、維護(hù)和加強(qiáng)與拜耳客戶的關(guān)系。?任職要求?At least 3 years relevant working experience in customer service or call center.Medicine or Pharmacy education background is highly preferred.Customer oriented with agreeable personality and high emotional quotient.Good communication and interpersonal skills.Proficient computer skills.Nice to have good English skills.至少3年客戶服務(wù)或呼叫中心相關(guān)工作經(jīng)驗(yàn)。醫(yī)學(xué)或藥學(xué)教育背景者優(yōu)先。客戶導(dǎo)向思維，性格隨和，情商高。良好的溝通和人際交往能力。熟練的計(jì)算機(jī)技能。有良好英語技能者優(yōu)先。