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職位描述
北美航線或者KA大客戶團(tuán)隊(duì)的客服經(jīng)驗(yàn)優(yōu)先考慮

2 General Description
This position is responsible for handling the customer service for ocean fright operation. Communication with clients and our oversea office to get actual routing instruction and costs.
3 Specific Accountability
· To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
· To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.
· To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.
· To follow standard and customized SOP for customers as directed by Management.
· To meet or exceed ‘Key Performance Indicators’ (KPI) set for her/his functions.
· To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
· To prepare/handle shipping documentation and to arrange for customs clearances.
· To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are based on accurate and competitive pricing provided by Schenker’s 3rd party vendors.
· To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。
· To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.
· Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.
· Receive the booking from the shipper.
· Create STT no. for the booking and input CBK event in system.
· All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
· Must input the booking and schedule details into Tango system when we received the booking of the shipper.
· Must double check with our destination office through BOV / email and get the routing instruction in each time.
· Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
· Must fill in the blank of booking