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Major Accountabilities 主要職責(zé)
1. Handle Australia order, work closely with sales and customers to have sales orders processed timely and correctly.
處理澳大利亞訂單，與客戶和銷售積極配合以及時(shí)正確地處理客戶定單。
2. To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.
處理和完成客戶訂單與需求，協(xié)助工廠和物流部門以保證生產(chǎn)及運(yùn)輸?shù)募皶r(shí)安排。
3. To execute Solenis’s customer service standards, order processing procedure, and support the implementation of SAP.
執(zhí)行索理思客戶服務(wù)標(biāo)準(zhǔn)和客戶訂單處理流程，支持SAP實(shí)施。
4. Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
與銷售/工廠/物流/倉(cāng)庫(kù)保持良好的溝通, 如有需要, 協(xié)助他們一起解決其間爭(zhēng)議。
5. Communicate well with customers; manage well customers’ requirements and needs, provide timely and efficient feedback to customers.
與客戶保持良好溝通, 合理管理客戶需求,并及時(shí)回復(fù)客戶咨詢。
6. To evaluate and improve customer service performance
評(píng)估和提高客戶服務(wù)績(jī)效.