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WHO YOU ARE a. KNOWLEDGE ? Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people ? Broad knowledge of analytics and how to leverage data for maximising business impact ? General knowledge of end to end omnichannel customer shopping journeys and the different metrics involved ? Strong knowledge of the contact centre industry and in particular its analytics functions within globally steered organisations ? Broad knowledge of how to create and convey compelling insights based on data, and how to use them in order to effectively influence business decisions ? Good understanding of stakeholder and change management ? Good understanding of the complexity of RCMP, as an integrated part of the business ? High level of data/computer proficiency b. MOTIVATION ? Motivated by sharing and living the IKEA culture and values ? Passionate about the possibilities of Data