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職位名：Customer Service 訂單客服專員

工作地點(diǎn)：浦東張江園區(qū)，提供班車

薪資福利：月薪*13薪，按照國家規(guī)定全額繳納五險一金、提供班車（車貼）/食堂（餐貼）、享受補(bǔ)充商業(yè)保險、節(jié)日福利、法定帶薪年假

Key Job Responsibilities:

負(fù)責(zé)海外訂單處理及跟蹤執(zhí)行，與公司內(nèi)外部運(yùn)營團(tuán)隊、進(jìn)出口物流和相關(guān)部門緊密合作。溝通力強(qiáng)，積極的主觀能動性，熟悉 SAP系統(tǒng)及英語熟練者優(yōu)先。

-Review / Validate and process order request in compliance with work process / system and business guidelines.

-Full responsibility for order fulfillment, along with follow up of orders throughout the entire order cycle.

-Anticipates clients’ expectations / unplanned event, and identifies best solution or alternative.

-Differentiate between stakeholder requirements and offerings, choose the best /cost effective solution.

-Increase quality through active participation in problem solving.

-Work continuously on improvements, identify root causes of defects and recommend corrective actions.

-Develop and maintain a strong working relationship with relevant business and functional groups through excellent
communication skills.

-Adherence to all Compliances and Controls on work processes (e.g. ISO, SOX, etc.)

-Adhere to timelines set for each activity

-Act as team backups to other team members

Qualifications / Requirements:

Bachelor Degree with Business, International trading or Logistics related discipline is preferred.

Over 2year related customer service working experience.

Good command of English and Mandarin in speaking, writing, reading and listening

Strong interpersonal and communication skills